Question 95. Were participant privacy and consent protected without using privacy as a blanket reason to avoid investigating...? The 2023 report raises a concern, not a finding. People served: Covered grievance systems must be accessible, impartial, documented, and free from threatened or actual retaliation. David Medeiros: Speech, petition, whistleblower, public-record, and disability-retaliation theories each have different actors and elements. ABI Resources: ABI may petition and preserve evidence; contract retaliation and constitutional retaliation are related but not interchangeable. Constitutional claims need state action; beneficiary choice does not guarantee ABI referrals or a contract. Classify the issue before choosing a remedy. Preserve complaint intake, routing, preservation, decision-makers, case files, responses, timing, referrals, and adverse actions. Apply Constitution, statute, regulation, contract, then record.