A state civil-rights agency must make its complaint process accessible, but a filing, delay, missing case number, or disputed record does not establish misconduct. Build a six-part process record: submission date and channel; acknowledgment; accessibility request and response; assigned number; investigator or jurisdiction action; and written disposition or next step. Preserve exact forms, emails, attachments, metadata, deadlines, and follow-up. Compare every event with current procedure and accommodation rules. Separate initial contact from formal filing, receipt from review, retention from a discrimination finding, and administrative closure from merits. A gap may justify clarification, records requests, escalation, or legal advice; it does not alone prove discrimination, retaliation, obstruction, bias, fraud, liability, or agency failure. Read the claim-safe checklist at david-medeiros.com/chro-process.